We improve your organization’s chances of success. Our first conversation isn’t “What do you need?” It is “Where are you going, how do you get there and what are your chances of success?” We bring together the best talent and delivery practices to provide senior leadership and customized teams personalized to the scale, scope, and schedule of your initiatives.
Whether you are faced with the rate of business change, accelerating pace of technology decisions, improving customer satisfaction or the need for faster time to market, our job is to increase your odds by providing talented individuals and teams who communicate effectively, match well with your culture, and have proven skills to help you achieve your goals.
Our name says it all. “Service Made Simple” helps you ensure your customers are receiving the service that they want from IT with a simple pre-packaged approach. Not only will you know the expectations of your internal and external customers, you will know the impact to your organization of meeting those needs and be able to track metrics that actually show the value they are receiving.
Service Made Simple provides what you need to fill the gaps in your existing IT processes through an ITIL Lite focus without disrupting your IT delivery. We show you how to improve the satisfaction of your customer with little or no delivery impact with a customizable approach that is easily adopted to work well in your organization. So whether you are striving to improve your client relations and minimize Shadow IT, or ease the pain of your complex Service Model or ITIL implementation, achieve the benefits you expected from your investment in service support tools like Service Now and Remedy, Service Made Simple can help.
“Their process work, methods, procedures and flows are rock solid and provide the change foundation we need. The consulting team was assembled quickly with top consultants and their strong Change Management expertise (in tailoring the material to the culture) means that all materials are being used.” Director of IaaS